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  • Free Shipping on all orders over $49 • $5.99 Flat Rate Shipping on orders under $49.

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Help

Find quick answers to your questions below...

Shipping Damages

Occasionally products are damaged in shipping. We will replace the damaged product if you adhere to the following protocol:
  • Inspect all of your packages carefully upon receipt. We must be informed of all damages within one week of you receiving the product.
  • If there is damage, retain all shipping materials (including all outer and inner packaging boxes). Please re-pack the damaged product in the shipping box with the original packing material as we may put in a UPS/FedEx claim for the damages. If a product is damaged we retain the right to put in a damage claim with UPS/FedEx. UPS/FedEx retains the right to inspect any damaged merchandise, and they require that the customer retains the all shipping boxes. In many cases UPS/FedEx will not pay a claim unless the outer shipping box is damaged--and if you throw away this important evidence we can not put in a claim with UPS/FedEx and we can not replace your damaged product.
  • Call us at 480.491.5283 or Email [email protected] regarding the damage and we will put in a claim with UPS/FedEx. If we need the damaged product returned either UPS/FedEx will pick up the product and return it to us or we will send you a UPS/FedEx Return Label (a pre-addressed, pre-paid shipping label). In most cases we will send out replacement products prior to when the damaged product has been returned to marineandreef.com.

Do you require a signature when packages are delivered?

We will occasionally send orders Signature Required in order to protect against theft. As you might guess, it's the more expensive orders that are more likely to require a signature. There is no exact amount for requiring a signature, but it is rare we require a signature for a package worth less than $200.

Almost all packages requiring a signature are FedEx or UPS shipments where we require an Indirect Signature. With an Indirect Signature anyone in the household can sign for the package. If the package can not be delivered, the driver is supposed to leave a door tag. You can either sign the door tag and have the package delivered the following day (even if no one is home), or you can pick up the package at the local FedEx or UPS facility. You just need to show them photo ID.

We really do not want to inconvenience anyone by requiring a signature, and we also prefer not to get signatures because they cost us money. But because packages do occasionally get stolen, it is necessary to get signatures in certain situations.

Please also keep in mind that the driver might require a signature for reasons of their own. If there have been numerous package thefts in your neighborhood a driver might require a signature, and we have no control over this.

International Shipping

Marineandreef.com will only ship to the United States.

How will you ship my order and when will it arrive?

Here is the Info that Applies To Normal Times:
99% of orders are shipped via FedEx, UPS and the USPS (United States Postal Service). A few items, such as very large chillers (1HP and above & Red Sea Reefer Aquariums), are shipped via trucking companies such as Yellow Freight and R&L Carriers.

On business days (Monday through Friday, non-holidays), if we have the item in stock, orders are shipped within one business day. We typically will ship orders we receive before 2 PM (Arizona time) on the day we receive the order (M-F). In general, we do our best to ship as quickly as possible.

Larger Items Are Shipped FedEx or UPS
Large items and more expensive items (over $200) are shipped FedEx or UPS. These items are typically bigger than a big shoe box or longer than 36 inches. This includes all aquariums, larger lights and bulbs, chillers, most protein skimmers, canister filters and larger UVs. Consult the FedEx Shipping map below for the exact shipping time to your area.


Smaller Items Are Shipped USPS

Smaller packages are shipped through the United States Postal Service. Unfortunately, we can't show a map of USPS delivery times because it's so unpredictable and complicated. However, in general, the USPS packages arrive quicker than with FedEx or UPS packages.

We usually ship USPS packages through USPS Ground Advantage, and occasionally Priority Mail. Going to the East, sometimes these packages arrive in one or two business days, but sometimes they arrive in three, four or five business days.

General Overall Shipping Times
The map below shows overall expected shipping times.This map combines the FedEx and USPS orders. Keep in mind that these are business days. Also keep in mind that these days the USPS, though quite fast on average, is very inconsistent. Often USPS orders to the East and South arrive in two business days, but sometimes packages are misrouted and take two weeks. If you absolutely must have an order at a certain time, we recommend you pay for expedited shipping (covered in the following section).

Expedited Orders
Expedited orders are sent via FedEx.

Expedited Orders Times:
  • FedEx Priority Overnight takes one business day. Packages will be delivered by 10:30 AM, but there are some remote areas where the package will not be delivered until 5:00 PM.
  • FedEx Standard Overnight takes one business day. Packages will be delivered to most areas by 3:00 PM, but there are some rural areas where it will not be delivered until 5:00 PM.
  • FedEx 2Day takes two business days. Packages will be delivered to a business by 4:30 PM and to residences by 7:00 PM.
  • FedEx Express Saver takes three business day, and will be delivered to a business by 4:30 PM and a residence by 7:00 PM.
Please keep in mind that business days (for expedited shipments) are Monday through Friday, non-holidays. For example: An order placed on Wednesday after 2PM using FedEx Express Saver will not arrive until the following Tuesday (or later if any of the weekdays are holidays). Some people get upset and want to know why their 3-Day order seemed to take six days. Keep in mind that every business has a shipping cutoff time. Ours is 2PM. If you order on Wednesday after 2 PM, the order will ship on Thursday. Three business days later is Tuesday. Business day one is Friday, business day two is Monday and business day three is Tuesday.

Although FedEx does have a Saturday delivery service and Saturday pickup, for various reasons we do not use these services.

Tracking
We'll have the USPS, FedEx or marineandreef.com Email you a tracking number on the evening of the day your order ships. FedEx tracking number can be checked at http://www.fedex.com/Tracking. UPS at https://www.ups.com/track?loc=en_US&requester=ST/. USPS orders can be tracked at http://trkcnfrm1.smi.usps.com/PTSInternetWeb/InterLabelInquiry.do. You can also just enter a tracking number into Google.

How much is my shipping & handling?

Orders under $49 to locations in the 48 contiguous states are $5.99 to ship. Orders over $49 to the 48 contiguous states are shipped for free. There are no products exempted from the free shipping offer.

Expedited
We also offer expedited shipping options. To get these shipping prices just put your items in the shopping cart and enter your state and zip code into the Calculate Shipping & Handling Fees boxes and choose Recalculate.

More info on shipping choices, expected delivery times & order tracking..

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  • Please contact us with any questions you have.

  • [email protected]

    We answer all emails through 3 PM the same day (M-F).

  • (480) 491-5283

    Monday-Friday 9:00 am to 11:00 am & 1:00 pm to 3:00 pm MT. We will return all phone calls through 3 PM the same day.

    Note: we do not have daylight savings time in Arizona

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