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|Shipping and Handling|
|Do you require a signature when packages are delivered?|
|We send all orders over $1,000 shipped to residential addresses Signature Required. Orders sent to residential addresses between $500 and $1,000 MIGHT be sent Signature Required. Requiring a signature protects everyone involved. It isn't a good idea to leave a very expensive package on a front porch. The Signature Required overrides any recipient release that may be on file with FedEx, UPS or other shipping companies.
We typically do not require a signature for orders shipped to businesses.
Occasionally products are damaged in shipping. We will replace the damaged product if you adhere to the following protocol:
|How will you ship my order and when will it arrive?|
Orders are shipped via UPS, FedEx and the USPS (United States Postal Service). If you have a preference for a company, you can request that company in the order comments section (in the Payment Information section of the last checkout page). A few items, such as very large chillers (1HP and above & Red Sea Max Aquariums), are shipped via trucking companies such as Yellow Freight and R&L Carriers.
Expedited orders are sent via FedEx. However, if there is a problem with shipping FedEx at a particular time, due to the driver not showing up or a problem in a particular FedEx delivery area, we will send the order via the equivalent UPS service.
Canada orders are shipped UPS Standard.
On business days (business days are Monday through Friday, non-holidays), if we have the item in stock, orders are shipped within one business day. We typically will ship orders we receive before 2 PM (Arizona time) on business days on the day we receive the order. Weekend orders are usually shipped on Monday. In general, we do our best to ship as quickly as possible. Occasionally, our inventory is incorrect and we can't ship the order right away. We'll let you know as soon as possible by Email if an item you ordered is out of stock.
Almost all products are shipped from Tempe, AZ, and Ground orders shipped from Tempe will take anywhere from 1 to 5 business days to arrive.
Expedited Orders Times:
We do not ship on FedEx holidays, and FedEx holidays are not business days. For 2014 New Year's Day, the 4th of July, Thanksgiving Day, & Christmas Day are FedEx holidays. FedEx will not pick up or deliver packages on these days. The USPS also has the same three holidays and will not be picking up or delivering on those days.
We'll have the USPS, UPS, FedEx or marineandreef.com Email you a tracking number on the evening of the day your order ships. UPS Emails are sent from QuantumViewNotify@UPS.com. You can track the progress of your order at www.ups.com with the tracking number. FedEx tracking number can be checked at http://www.fedex.com/Tracking. USPS orders can be tracked at http://trkcnfrm1.smi.usps.com/PTSInternetWeb/InterLabelInquiry.do.
The following products are drop shipped from manufacturers:
On occasion, when we are out of stock on an item, some manufacturers will drop ship the product for us.For all the products shipped from Tempe, AZ (from where 99% of our products are shipped from) consult the FedEx Shipping map below for the exact shipping time to your area. We try and ship orders so that they'll arrive in the shortest time possible. When choosing a carrier we take into account that FedEx delivers to residential addresses on Saturday and not Monday, while UPS doesn't deliver on Saturday but does deliver on Monday. Some states, such as Pennsylvania, we always ship FedEx as the package will arrive one day sooner than with UPS.
We ship many of our smaller order via USPS Priority and First Class Mail. USPS shipments quite often takes less time to arrive than FedEx or UPS shipments.
Marineandreef.com will only ship to the United States and Canada (for other countries please read the information about Bongo International below).
We include all Brokerage Fees, Bond Fees, Duties and Taxes in the UPS Shipping price. You will not need to pay the UPS driver. Please keep in mind that if our Canada shipping prices appear high, it's because we're paying the following on your behalf:
Bongo International Shipping
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
|How much is my shipping & handling?|
|Orders under $99 to locations in the 48 contiguous states are $6.99 to ship. Orders over $99 to the 48 contiguous states are shipped for free. There are no products exempted from the free shipping offer (though we do have a Shipping Box charge for lamps 30" and longer). These options are shipped FedEx Ground, FedEx Home, UPS Ground, USPS Priority Mail, or in the case of very small items, USPS First Class.
Shipping Box Charges
Shipping one aquarium lamp can be very expensive, and recently because of the new FedEx and UPS dimensional weight charges it has become much more expensive. A single 48" lamp can cost nearly $20 to ship. However, shipping 2, 3 or 4 really does not cost more. Instead of raising the price of the lamps (which would penalize those buying more than one lamp), we now have a Shipping Box charge as an incentive to buy more than one lamp. The charge is a single charge for the longest lamp. For example, if you purchase one 48" lamp the Shipping Box charge is $7.50. If you purchase one hundred 48" lamps and fifty 36" lamps the box charge is still $7.50.
The Shipping Box charges are as follows:
30” Shipping Box = $4
36” Shipping Box = $6
48” Shipping Box = $7.50
60” Shipping Box = $17
Remember, there will be a maximum of one Shipping Box charge per order. You will only be charged for the longest lamp.
We also offer expedited shipping options. To get these shipping prices just put your items in the shopping cart and enter your state and zip code into the Calculate Shipping & Handling Fees boxes and choose Recalculate.
More info on shipping choices, expected delivery times & order tracking..