Return to Help Index
Order Problems
My order never arrived.
  If your order was back ordered you should have received an Email from sales@marineandreef.com regarding the back order. If your order shipped an Email should have been sent to you from QuantumViewNotify@UPS.com with the tracking number. You can track the progress of your order at www.ups.com with the tracking number.

If you did not receive a back order Email or a tracking number please notify us at sales@marineandreef.com and we'll look into the matter. Please include your order number and the First Name and Last Name entered into the billing information section in the order.
An item is missing from my shipment.
  You may have had an item back ordered (we send out back order notifications from sales@marineandreef.com regarding the back order). Please look at the invoice included with your package. If the item is crossed out on the invoice, then the item was back ordered. We'll ship the item just as soon as we get it in stock.

If the item is not crossed out on your invoice, we probably made an error. Please contact us at sales@marineandreef.com and we'll look into the matter. Please include your order number and the First Name and Last Name entered into the billing information section in the order, and refer to the missing product by both description and part number.
I received the wrong product.
  Please contact us at sales@marineandreef.com and we'll look into the matter. Please include your order number and the First Name and Last Name entered into the billing information section in the order, and include a description of the product you didn't wish to receive as well as a the part number and description of any products you failed to receive. Please also take a look at the printed invoice with the order to see if the order was intended for another customer.
My product is missing parts.
  Please contact us at sales@marineandreef.com and we'll look into the matter. Please include your order number and the First Name and Last Name entered into the billing information section in the order, and be very exact when referring to the parts missing.