MarineAndReef.com (aka The Aquatic Group) has been selling aquarium products on the Internet since 1998 and is located in beautiful Tempe, Arizona. We carry a wide variety of aquarium products. We don't have dog or cat products, the latest John Grisham bestseller or the Xbox. But we do have over 5,500 aquarium products.
We specialize in a couple areas. We're more oriented toward saltwater than freshwater and we carry a very wide selection of replacement parts. Many manufacturers send their parts customers to our Web site. We believe that aquarists should not throw away their products because they can't get a simple replacement part.
We try our best to keep our prices low while keeping our customer service first rate. Everyone answering your phone calls and Emails at MarineAndReef.com has an extensive knowledge of the products we sell. This is not true of the many companies out there who sell dog treats and catnip as well as aquarium products, or who sell pretty much everything and understand little about anything they sell. Try calling that big company named after a certain river and ask them to identify the correct replacement impeller for your canister filter. It could be a very interesting phone call. Keep in mind, we only answer the phones 9:00 AM to 11:00 & 1:00 to 3:00 PM (Mountain Time--Note: we do not have daylight savings time in Arizona
If you read through the reviews, you'll see we have a reputation for shipping orders quickly and packing products securely. We do our best to ship orders the day we receive the order and we ship through FedEx and USPS.
You'll also see from the reviews that when problems do arise we make things right with our customers. We can't say that 100% of our customers are satisfied, but we will do whatever is reasonable to make a customer happy.
Our shipping warehouse and mailing address is 1536 W. Todd A102, Tempe, AZ 85283. Unfortunately, we are not open for customer pickup or drop off. All products must be shipped to the customer and all returns must be shipped to us.EMAIL:
Please Email us at email@example.com
with any questions you have. We answer all Emails through 3:00 PM the same day (M-F).PHONE:
We can be reached by phone M-F 9:00 AM to 11:00 AM & 1:00 PM to 3:00 PM
(Mountain Time--Note: we do not have daylight savings time in Arizona) at 480.491.5283
. We will return all phone calls through 3:00 PM the same day. We have had to limit our phone hours because of the difficulty of finding knowledgeable, reliable workers.