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Guarantees & Returns
Warranties
  We guarantee that products will work out-of-the-box. All out-of-the-box problems must be reported within a week of the customer receiving the product. Any problems that arise after initial use are covered under the manufacturer's warranty. To contact a manufacturer please refer to our Manufacturer Warranty & Contact Info page.
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What is your return policy?
 
Returns on unused, unopened products with the product and product packaging in new condition will be accepted up to 60 days after the customer receives delivery on an order. We do not take returns on lamps under any circumstances. The customer is responsible for paying the return shipping, and the original shipping charges will not be refunded. To accept a return on a product we must be able to sell the product again as a NEW PRODUCT.
Keep the Following in mind when returning a product:
  • The packaging for the product returned to us must be in the same condition as when the product was received. You may open the package and inspect for any hidden damage before returning a product.
  • Unless the product was sent to you in the retail packaging (which is very uncommon), the product must be returned in a shipping box (such as the shipping box the product was sent in).
  • If you write the shipping address/return the address on the product box, or have a UPS, FedEx or USPS shipping sticker on the product box we can not accept a return on the product.
  • If the product packaging has been damaged in transit when it was sent back to us, we can not accept a return.
  • If a returned product is damaged in transit back to MarineAndReef.com, we cannot provide a refund for the returned products. The customer is responsible for placing an insurance claim with the shipper. We will hold on to the damaged product for one month. You may open the package and inspect for any hidden damage before returning a product. If you do not report damage before returning a product we will assume the damage occurred on the return journey to our facility and we will not accept the return.
We do not refund the original shipping charges. If the order was shipped to the customer for free, we will deduct AT LEAST $6.99 from the refund to cover the original shipping charges (which in most cases is much more than $6.99). Free shipping is conditional on the customer keeping the product. Shipping can be as much as $150 each way for very large products.

All products returned to us must be accompanied by a copy of the invoice, a note with the invoice #, or the invoice # written on the outside of the shipping box (but not the product box).

Please send returns to:

MarineAndReef.com
1536 W. Todd, A102
Tempe, AZ 85283