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|Guarantees & Returns|
|We guarantee that products will work out-of-the-box. All out-of-the-box problems must be reported within a week of the customer receiving the product. Any problems that arise after initial use are covered under the manufacturer's warranty. To contact a manufacturer please refer to our Manufacturer Warranty & Contact Info page.|
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|What is your return policy?|
Returns on unused, unopened products with the product and product packaging in new condition will be accepted up to 60 days after the customer receives delivery on an order. We do not take returns on lamps under any circumstances. The customer is responsible for paying the return shipping, and the original shipping charges will not be refunded. To accept a return on a product we must be able to sell the product again as a NEW PRODUCT.
Keep the Following in mind when returning a product:
We do not refund the original shipping charges. If the order was shipped to the customer for free, we will deduct AT LEAST $6.99 from the refund to cover the original shipping charges (which in most cases is much more than $6.99). Free shipping is conditional on the customer keeping the product. Shipping can be as much as $150 each way for very large products.
All products returned to us must be accompanied by a copy of the invoice, a note with the invoice #, or the invoice # written on the outside of the shipping box (but not the product box).
Please send returns to:
1536 W. Todd, A102
Tempe, AZ 85283